FAQ

How do I set up and use my Houswise fire pit?
For a detailed guide on setting up and operating our tabletop fire pits, please visit our 'How-To' page, which includes instructional videos.

What type of fuel should I use with my Houswise fire pit?
For best results, we recommend using our own brand of bio ethanol fuel. You can purchase it here.

How long does the ceramic wool last, and where can I get replacements?
Ceramic wool is durable and lasts for many uses. Replace it when it shows wear. You can purchase a ceramic wool replacement from any store that sells it.

Can I use wood, pellets, or other fuels in my fire pit?
No, our fire pits are designed specifically for bio ethanol or isopropyl alcohol. Using other fuels can pose safety risks.

How do I safely extinguish the fire in my fire pit?
Use the provided fire extinguisher to safely put out the flame. Simply place it over the fire pit to cut off the oxygen supply.

How do I clean and maintain my fire pit?
After the fire pit has cooled, remove any debris and clean the exterior with a damp cloth. Ensure the ceramic wool is intact and clean before each use.

What should I do if my fire pit or fuel bottle is defective?
Contact our customer service through this page for assistance and potential replacement if your fire pit or fuel bottle arrives defective.

Can I return my Houswise fire pit or fuel?

Yes, we offer 90-day money-back guarantee. Please refer to our return policy for details on returns.