Refund policy

To initiate a return, please contact us through our contact us page with your order number and details of the item(s) you wish to return. You have 90 days from the date of receiving your order to request a return. Please be aware that the fees associated with returning your goods will be your responsibility, to ensure your return arrives safely, we highly recommend using a trackable shipping service. We will not accept returns for products that have been damaged by the customer or are not in their original condition.

Return Eligibility

  • Items must be unused, in their original condition, and in original packaging.
  • Returns sent without prior approval will not be accepted.
  • Sale items and gift cards cannot be returned.
  • Shipping cost and shipping protection are not refundable.
  • Fuel Cannot Be Returned: For safety and legal reasons, ethanol fuel is non-returnable.

Processing & Refunds

Once your return is approved by our Customer Service Team, we will provide a return shipping label and instructions, or you can use your own return shipping label; in this case, customers must provide trackable shipping information to avoid issues with missing packages.
We strive to process all returns as quickly as possible, but please allow up to 14 days for your request to be processed. Once your return has been received and processed, we will issue a refund to your original method of payment.
If you have not received your refund within 7 days of our receipt of your return, please contact us through our contact us page. We will resolve any issues as quickly as possible.


Exchange & Change of opinion:

After receiving your order, you have 90 days to send it back to us. We will provide you a return address if you send an email to hello@houswise.com with your order number and the items you want to exchange or return.

Please be aware that the fees associated with returning your goods will be your responsibility. In this situation, shipping expenses are not refundable. You might think about getting shipment insurance or choosing a trackable delivery service. Remember that in order to return a product, it must be brand-new and in its original packing.

 

Order Cancellation:

You may cancel your order if you like. After completing the purchase, you have 12 hours to get in touch with us. Due to the fact that our orders are immediately submitted to our fulfillment and logistics for processing the following morning, we do not accept cancellations of orders made outside of the 12-hour window.


Please get in touch with us as soon as you can before mailing the item if you made a mistake with your order information or delivery address. We would be pleased to assist you.

 

Product Never Arrived:

Our estimated shipping time is 5-8 business days, not counting the time for preparation and processing the order which is between 1 and 3 business days, so please if your products have not arrived in this period, give it more 5 business days. Because there are some situations we cannot control, please contact us to keep you updated. If your products have not arrived after 15 business days, we will give you a 100% refund instantly.

We appreciate your business and value your satisfaction. If you have any questions or concerns about your order, please don't hesitate to contact us. We are here to help!

You can send us an email or give us a call. Our customer service team is available Monday through Friday, from 9:00 am to 5:00 pm EST:

Email: hello@houswise.com