Voyage 5-Year Warranty
Warranty Overview
Houswise warrants the Voyage portable charcoal grill to be free from defects in material and workmanship under normal residential use and maintenance for a period of five years from the date of original purchase.
Warranty Coverage
- Cookbox: 5 years, no rust through/burn through.
- Lid Assembly: 5 years, no rust through/burn through.
- Plastic Components: 3 years, excluding fading or discoloration.
- All Remaining Parts: 2 years.
The warranty does not cover normal wear and tear, or damage resulting from abuse, modifications, improper assembly, or unauthorized repairs.
The warranty is void if the product is used in a commercial or communal setting.
This warranty does not cover damages caused by misuse, neglect, accidents, or alterations. Exposure to harsh chemicals or environments. Use of non-Houswise parts or accessories.
Claim Process
For any warranty claims, please reach out to us at hello@houswise.com
Include a description of the issue and photographic evidence in your email.