Voyage 5-Year Warranty

Warranty Overview

Houswise warrants the Voyage portable charcoal grill to be free from defects in material and workmanship under normal residential use and maintenance for a period of five years from the date of original purchase.

Warranty Coverage

  • Cookbox: 5 years, no rust through/burn through.
  • Lid Assembly: 5 years, no rust through/burn through.
  • Plastic Components: 3 years, excluding fading or discoloration.
  • All Remaining Parts: 2 years.

The warranty does not cover normal wear and tear, or damage resulting from abuse, modifications, improper assembly, or unauthorized repairs.

The warranty is void if the product is used in a commercial or communal setting.

This warranty does not cover damages caused by misuse, neglect, accidents, or alterations. Exposure to harsh chemicals or environments. Use of non-Houswise parts or accessories.

Claim Process

For any warranty claims, please reach out to us at hello@houswise.com

Include a description of the issue and photographic evidence in your email.